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Unscheduled swaps at AMS-IX

Minor Incident Algemeen Connectivity Autonomous System AS15966 Network Core Network PoP Location Equinix AM7 VoIP IP-PBX Hosted divinet.nl
28-05-2021 11:20 CEST · 5 minutes

Update

Monitoring

The Amsterdam Internet Exchange (AMS-IX) reports an issue. We have seen some link flapping of our AMS-IX peerings and are closely monitoring the situation. The urgent swap mentioned below has already taken place and we expect this to solve the issue at AMS-IX. For the last 2 hours it might have caused some delays to some destinations.

Ticket: NOC24X7-69834
Subject: Urgent swap of customers connected to stub-tel-339 is needed
Status: open/closed
Opened: 2021-05-28 11:10:30 +0200 GMT
Type: scheduled
Scope: AMS-IX NL
Start: 2021-05-28 11:20:00 +0200 GMT
End: 2021-05-28 11:25:00 +0200 GMT

DESCRIPTION:

Dear Customers/Members,

We have to inform you that we need to urgently swap all the customers connected to the switch stub-tel-339 because it has been unstable for the last two hours. Currently, we have seen 2 reboots of the line card 3 (incident NOC24X7-69816), the switch has stopped responding to SNMP queries, and sFlow statistics is affected. We are going to start the swaps in 5 minutes.

We apology for any inconveniences it might cause.

November 4, 2021 · 16:25 CEST

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